Parc Fermé Privacy Policy

Effective Date: October 14, 2026
Last Updated: October 14, 2026

1. Introduction

Parc Fermé LLC ("Parc Fermé," "Company," "we," "us," or "our") respects the privacy of our clients and recognizes the importance of protecting the personal, financial, and automotive information entrusted to us.

This Privacy Policy describes how we collect, use, store, disclose, and protect information when you use the Parc Fermé mobile application (the "App"), our website, and related automotive concierge services (collectively, the "Services").

Our Services are designed to provide clients with a centralized platform for managing their vehicle portfolios, coordinating maintenance, tracking automotive records, facilitating acquisitions, and accessing personalized concierge assistance.

By using our Services, you acknowledge the data practices described in this Privacy Policy. Where applicable law requires separate consent for specific processing activities, we will request that consent.

2. Information We Collect

We collect information necessary to provide personalized automotive concierge services, manage client accounts, facilitate transactions, and maintain the security of our platform.

2.1 Personal and Account Information

When you establish an account or engage our Services, we may collect:

  • Full name and contact information

  • Email address and telephone number

  • Mailing and billing addresses

  • Account credentials and authentication information

  • Communication preferences

  • Client membership and service information

  • Authorized representatives and household account relationships

2.2 Vehicle and Ownership Information

To manage your automotive portfolio, we may collect:

  • Vehicle identification numbers (VINs)

  • Make, model, year, trim, and specifications

  • License plate and registration information

  • Ownership and title documentation

  • Vehicle insurance information

  • Maintenance, repair, and inspection histories

  • Warranty and service contract details

  • Vehicle purchase and acquisition records

  • Mileage, condition reports, and photographs

  • Vehicle storage locations and transportation details

  • Other documents voluntarily provided in connection with vehicle management

Certain vehicle-related information may be associated with an identifiable individual and will be treated as personal information where applicable.

2.3 Financial and Transaction Information

When coordinating purchases, maintenance, transportation, or other transactions, we may collect:

  • Billing information

  • Transaction amounts and payment histories

  • Invoices, estimates, and receipts

  • Payment authorizations

  • Financial information necessary to facilitate specifically requested services

Payments may be processed through third-party payment providers. Where such providers are used, payment information may be collected and processed directly by them in accordance with their respective privacy policies.

2.4 Communications and Service Requests

We may collect information contained in:

  • Concierge service requests

  • Messages exchanged through the App

  • Customer support inquiries

  • Appointment and service scheduling

  • Communications with authorized service providers

  • Client feedback and service preferences

2.5 Device and Usage Information

When you access our App, we or our technology providers may automatically collect certain technical information, including:

  • Device type and operating system

  • App version

  • IP address

  • Device or application identifiers

  • App performance and diagnostic information

  • Security and authentication logs

  • Feature interactions and usage activity

This information helps us maintain platform reliability, troubleshoot issues, and protect against unauthorized access.

2.6 Photos, Documents, and Location Information

With your permission or through information you voluntarily provide, we may process photographs, vehicle documentation, and location-related information.

For example, location information may be used to coordinate vehicle transportation, identify a service location, or facilitate collection and delivery.

We will request device permissions where required and will explain any collection of precise device location information before it occurs.

3. How We Use Your Information

Parc Fermé uses collected information for legitimate business and operational purposes, including:

Service Delivery

  • Managing client vehicle portfolios

  • Coordinating maintenance and repairs

  • Facilitating vehicle acquisitions and sales

  • Arranging vehicle transportation and storage

  • Tracking insurance, warranties, registrations, and service schedules

  • Communicating with dealerships and authorized service providers

  • Managing invoices, payments, and transaction documentation

Client Experience

  • Personalizing concierge services

  • Maintaining service preferences

  • Providing updates, reminders, and notifications

  • Responding to questions and service requests

  • Improving the functionality and usability of the App

Business Operations and Security

  • Authenticating users and managing accounts

  • Detecting suspicious activity and preventing fraud

  • Protecting client records and Company systems

  • Maintaining financial and business records

  • Complying with applicable legal obligations

  • Investigating or resolving disputes

Marketing and Communications

Where permitted by applicable law, we may use contact information to provide updates about Parc Fermé services, membership offerings, events, or other relevant Company communications.

Clients may opt out of promotional electronic communications using the unsubscribe mechanism provided or by contacting us directly.

4. How We Share Information

Parc Fermé does not sell personal information to third parties in exchange for monetary compensation.

We may disclose information to the following categories of recipients when reasonably necessary to operate our business or provide requested Services.

4.1 Authorized Automotive Service Providers

Information may be shared with dealerships, automotive repair facilities, transportation companies, storage facilities, detailing providers, inspection services, registration agencies, and other automotive industry partners.

Such disclosures are limited to information reasonably necessary to complete the requested service or transaction.

4.2 Technology and Operational Providers

We may use third-party service providers for:

  • Cloud infrastructure and data storage

  • Application hosting and authentication

  • Payment processing

  • Client communications

  • Technical support

  • Security monitoring and analytics

  • Business administration

These providers may process information on our behalf under applicable contractual and confidentiality obligations.

4.3 Client-Authorized Representatives

At your direction, we may share applicable vehicle and account information with authorized representatives, family offices, assistants, attorneys, financial advisors, or other designated individuals.

We may require confirmation of authorization before releasing confidential client information.

4.4 Legal and Regulatory Requirements

We may disclose information when reasonably necessary to comply with applicable law, lawful legal process, government requests, or to protect the rights, security, and property of Parc Fermé, our clients, or others.

4.5 Business Transactions

If Parc Fermé is involved in a merger, acquisition, financing, restructuring, or sale of business assets, certain information may be disclosed subject to appropriate confidentiality protections and applicable law.

We do not authorize third-party service providers to use client information for unrelated independent marketing purposes merely because they receive information from us to perform requested Services.

5. Confidentiality and Protection of Client Information

Discretion and confidentiality are fundamental to Parc Fermé's client experience.

We recognize that information regarding vehicle ownership, financial transactions, residential addresses, storage facilities, and personal schedules may be particularly sensitive.

We maintain administrative, technical, and organizational safeguards designed to protect information against unauthorized access, misuse, alteration, and disclosure.

These safeguards may include:

  • Access controls and user authentication

  • Encrypted communications

  • Restricted access to confidential client records

  • Role-based permissions for authorized personnel

  • Security monitoring and maintenance

  • Confidentiality obligations for personnel and applicable service providers

Access to client information is intended to be limited to individuals with a legitimate business need.

No electronic storage or transmission system is entirely secure. Although we take reasonable measures to protect personal information, we cannot guarantee absolute security.

6. Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain our business relationship, comply with legal obligations, resolve disputes, and enforce applicable agreements.

Retention periods may vary depending on the type of information, the nature of a transaction, contractual requirements, and applicable law.

When information is no longer reasonably necessary, we will delete, anonymize, or otherwise securely dispose of it in accordance with applicable requirements and our retention practices.

Certain transaction, financial, ownership, or compliance records may be retained after a client relationship ends when necessary for legitimate legal or business purposes.

7. Your Privacy Rights and Choices

Depending on your jurisdiction and applicable law, you may have rights regarding your personal information, including the ability to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of eligible personal information

  • Withdraw consent for processing activities that rely on consent

  • Manage certain App permissions and notification preferences

  • Opt out of promotional communications

  • Exercise additional privacy rights provided under applicable law

We may need to verify your identity before fulfilling certain requests.

We will respond to qualifying requests within the timeframes required by applicable law.

To submit a privacy request, contact us using the information in Section 14.

8. Account Deletion

Clients may request deletion of their Parc Fermé App account and associated personal information through the account deletion functionality provided within the App or through our designated account deletion request process.

Following a verified deletion request, we will delete or de-identify applicable account information unless continued retention is reasonably necessary or legally required.

Certain records relating to completed transactions, accounting, regulatory compliance, fraud prevention, or legal claims may be retained where permitted by law.

Account deletion may result in loss of access to vehicle records, service histories, communications, and other account functionality.

Deletion of an App account does not automatically terminate any separate contractual service agreement or resolve outstanding financial obligations.

9. Mobile Device Permissions and Notifications

Depending on the features available in the App, Parc Fermé may request permission to access certain device capabilities, including:

Camera and Photo Library: To upload vehicle photographs, condition reports, invoices, or supporting documentation.

Notifications: To communicate service updates, appointment reminders, maintenance alerts, and concierge messages.

Location Services: To support location-dependent services where such functionality is enabled and authorized.

You may manage or revoke applicable device permissions through your mobile device settings.

Disabling certain permissions may limit corresponding App features but will not necessarily prevent access to other Services.

10. Third-Party Websites and Services

Our App may contain links to third-party websites or facilitate interactions with external providers, including dealerships, service centers, financial institutions, transportation companies, or payment processors.

Third parties operating independently from Parc Fermé may have their own privacy policies and information handling practices.

We encourage clients to review those policies when interacting directly with external services.

Parc Fermé is not responsible for the independent privacy practices of third-party websites or services that we do not control.

11. Children's Privacy

The Parc Fermé App and associated Services are intended for adults and are not directed toward children under 18 years of age.

We do not knowingly collect personal information directly from children for the purpose of establishing independent client accounts.

If we discover that personal information has been collected from a child in a manner prohibited by applicable law, we will take appropriate steps to address the information, including deletion where required.

12. International Data Processing

Parc Fermé primarily operates in the United States.

Information collected through the App may be stored or processed in the United States or other jurisdictions where our authorized technology and service providers operate.

Where required by applicable law, we will implement appropriate safeguards for international transfers of personal information.

13. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our Services, technology, operational practices, or legal obligations.

When changes are made, we will update the "Last Updated" date.

For material changes, we may provide additional notice through the App, our website, email, or other appropriate communication channels.

Where required by applicable law, we will obtain consent before implementing changes to certain data processing activities.

Continued use of our Services following a policy update does not replace consent where consent is independently required by law.

14. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or the handling of personal information, please contact:

Parc Fermé LLC
Winter Park, Florida, United States
Email: [Insert designated privacy contact email]
Website: [Insert official website URL]
Account Deletion: [Insert account deletion request URL]

We are committed to handling client information with the confidentiality, professionalism, and discretion expected of a premium automotive concierge service.

© 2026 Parc Fermé LLC. All rights reserved.